At Castleton Dental, we are committed to protecting your privacy and handling your personal information securely, fairly and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact the practice or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection and privacy legislation.

Who We Are

Castleton Dental Practice Ltd
11 Castle Street
Farnham
Surrey
GU9 7JA

Email: info@castletondental.co.uk
Telephone: 01252 715576
 

Castleton Dental Practice Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with Castleton Dental and the services you use.

Information You Provide to Us

This may include:

• Your name, address and contact details.

• Date of birth.

• Telephone number and email address.

• Information submitted through our website, online forms or by email.

• Appointment and booking information.

• Payment and transaction information.

• Correspondence and communications with the practice.

• Information relating to enquiries, referrals or treatment.

• Feedback, complaints and other information you choose to provide.

Health and Clinical Information

Where you become a patient or contact us regarding dental care, we may also collect and process information concerning your health.

This may include:

• Medical and dental history.

• Current and previous medication.

• Allergies and relevant medical conditions.

• Clinical notes and treatment records.

• Dental charts.

• X-rays, scans and clinical photographs.

• Treatment plans and consent records.

• Referral information.

• Information provided by other healthcare professionals involved in your care.

Health information is classed as special category personal data under UK data protection law and is subject to additional protection.

Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device information.

• Pages visited.

• Date and time of visits.

• Referring website or source.

• Website usage and performance information.
   

Some of this information may be collected using cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests.

• Register you as a patient.

• Arrange, confirm and manage appointments.

• Provide dental treatment and clinical care.

• Maintain accurate dental and medical records.

• Communicate with you regarding your care and appointments.

• Process payments and manage patient accounts.

• Manage referrals to or from other healthcare professionals.

• Provide treatment plans, estimates and other information relating to your care.

• Manage membership plans where applicable.

• Deal with feedback and complaints.

• Maintain the safety and security of our patients, staff, systems and premises.

• Improve our website and services.

• Monitor website performance and security.

• Meet our professional, regulatory and legal obligations.
  
  We only share information that is necessary and appropriate for the relevant purpose.
  
  Confidentiality
  All members of the Castleton Dental team are required to respect patient confidentiality. Patient information will only be accessed or disclosed where there is an appropriate reason to do so, such as providing your care, meeting a legal or regulatory requirement or where you have authorised the disclosure.
  
  Cookies

• Our website uses cookies and similar technologies.

• Some cookies are strictly necessary for the website to operate and do not require consent.

• Other cookies, such as those used for analytics, performance, advertising or other non-essential purposes, will only be used where the appropriate consent has been obtained.

• Where applicable, you can accept, reject or manage non-essential cookies through the cookie controls provided on our website.

• You can also manage cookies through your browser settings, although disabling certain cookies may affect how some parts of the website function.

• Further information about the cookies used on our website can be found in our Cookie Policy.

• Data Retention

• We retain personal information only for as long as necessary for the purpose for which it was collected and to meet our legal, regulatory and professional obligations.

• Different types of information may be retained for different periods.

• Clinical dental records are retained in accordance with applicable professional, legal and regulatory requirements.

• When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

• Data Security

• We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, unauthorised access, disclosure or misuse.

• Access to patient and personal information is restricted to individuals who have an appropriate reason to access it.

• Although we take appropriate steps to protect information transmitted electronically, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

• International Data Transfers

• Some of the service providers or systems we use may process or store personal information outside the United Kingdom.

• Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place in accordance with UK data protection law.

• Your Data Protection Rights

• Depending on the circumstances, UK data protection law gives you rights regarding your personal information. These may include the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of the way we process your information.

• Object to certain types of processing.

• Request transfer of your information in certain circumstances.

• Withdraw consent where we rely on consent as our lawful basis for processing.

• Make a complaint about the way your information has been handled.

• Some rights are subject to legal exceptions. For example, Castleton Dental may be required to retain certain clinical records even where a request for deletion has been made.

• To exercise any of your rights, please contact us using the details below.

• Marketing Communications

• Where permitted by law, we may contact you about services, information or updates from Castleton Dental.

• Where your consent is required for marketing communications, we will obtain it before sending them.

• You can change your marketing preferences or unsubscribe from marketing communications at any time by contacting the practice or using the unsubscribe option provided in the communication.

• Appointment reminders, treatment information and other communications relating to your dental care are service communications and are not necessarily marketing communications.

• Children and Young People

• Castleton Dental provides dental care to children and young people and may therefore process their personal information and health information where necessary to provide care.

• Where appropriate, information may be provided by or shared with a parent, guardian or person with parental responsibility, taking into account the child's age, understanding, confidentiality rights and the circumstances of their care.

• We take particular care when handling children's personal information.

• Third-Party Websites and Services

• Our website may contain links to external websites or third-party services.

• These organisations may process personal information in accordance with their own privacy policies. Castleton Dental is not responsible for the privacy practices or content of external websites that we do not control.

• We recommend reviewing the relevant privacy information before providing personal information to a third party.

• Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal requirements or data protection practices.

• The latest version will be published on our website.

• Last updated: September 2026

• Contact Us

• If you have any questions about this Privacy Policy, would like further information about how your personal information is used or would like to exercise your data protection rights, please contact:

• Castleton Dental Practice Ltd
  11 Castle Street
  Farnham
  Surrey
  GU9 7JA

• Email: info@castletondental.co.uk
  Telephone: 01252 715576

• Complaints

• If you have concerns about how Castleton Dental has handled your personal information, we would encourage you to contact us first so that we have an opportunity to investigate and respond.

• You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

• Further information about making a complaint is available on the ICO website.